Honey Shelton

Open Season On Deposits

THE HUNT FOR DEPOSITS IS MORE INTENSE AND MORE COMPETITIVE THAN EVER. There is no shortage for who is in the hunt. There are scouts, trackers and hunters at every turn. Brokerage houses, mega banks, community banks, Internet banks, credit unions of eve... Read >

Are You Hustling Your Top 25 Customers?

PUT SOME FIRE INTO THE SENSE OF URGENCY AT YOUR FINANCIAL INSTITUION AND PUT THE TOUCH ON YOUR CUSTOMERS! You must convey your appreciation for their business and show a strong interest in what is happening in their business. You must stay on top of h... Read >

Servant Leadership

CREATING A LEGACY FOR FUTURE GENERATIONS Servant Leadership, a term coined and defined by Robert Greenleaf in 1970, is a philosophy and practice of leadership most closely resembling a participative leadership style. As a new graduate from college in t... Read >

Coping With Life On The Stress Ledge

Ever had one of those days when you've felt you were out on a ledge ready to scream? Sure, you have. Maybe your day started like this. First off, a car unexpectedly zips in front of you in early morning traffic. Of course they didn't signal, they act lik... Read >

5 Ways To Build An Enviable Workplace Through Employee Satisfaction

It doesn't take a boatload of perks or high-priced consultants to make your company a great place to work. Demonstrating a genuine interest in others, giving employees the responsibility and power to get their jobs done, and giving them respect all go a l... Read >

How to Create a World Famous Call Center

The purpose of any well-run call center is to service customers, aid in the capture of market share and create a loyal customer base. While software and hardware are an integral part of establishing and managing a call center, it's the capabilities of man... Read >

Eight Attributes Of An Exemplary Leader

No matter what business you're in, no matter what product or service you bring to the market, no matter what innovative ways for doing business you've devised and no matter the durability or existence of the organization, one thing is certain - you agree ... Read >

How to Put a Grinding Halt to Gossip in the Workplace

Gossip can be the kerosene that fuels a destructive firestorm in spreading harmful conversation. It is a chosen behavior that erodes trust and confidence others may have in those that perpetuate this all too common, yet highly destructive deed. The goss... Read >

8 Keys to Training the Exceptional Teller

As you consider formalizing training for your bank tellers, there are two conditions that deserve strong consideration: initial training and ongoing training. Both can be challenging if the goal is to have standardized ways of completing tasks and functio... Read >

How to Handle the Hard-to-Handle or Difficult Employee

All managers will need to learn that an employee they say is hard to handle is someone who has an issue tied to resentment, immaturity or low self esteem. Anger is the perfect cover-up for those issues. Though managers need never take the role of therapis... Read >